Account Management
From day one, clear lines of reporting are established to ensure communication between our clients and HCML are robust and as open as possible. Dedicated Account Managers partner with you to ensure your requirements are met on a daily basis.
As part of this process, we will provide you agreed and regular Management Information to help you understand the stage of each referral made to HCML and how we are contributing to recovery and return to work.
Our team can also provide bespoke training for your employees that are involved in the rehabilitation process. This can provide an understanding of active case management, the potential benefits, case studies and the types of cases that are most suitable for referral. Combined with file reviews and case clinics, this is a powerful set of tools to encourage continued learning.
We also ensure that a dedicated operating team is created to service your initial requirements. This provides a fully bespoke and focussed service for you.