HCML: Your Personal DataPlease note: there are separate Privacy Policies for Personal Medical and Health insurance customers.
HCML and the data we process:HCML Rehabilitation Solutions is an Injury Rehabilitation company. We have been instructed by your insurer, solicitor or employer to support you in your rehabilitation – often following an accident or illness. It is often the case that several different stakeholders will jointly agree to fund and support the services HCML provides to you following an accident or injury. We’ll refer to these parties jointly as Stakeholders below. We will receive personal data such as, for example, your name, address and contact details and details about your one or more of: your injury, any insurance policy/claim and your employment from the stakeholders above. We will then add data you share with us directly, as well as data obtained from your treating practitioners and hospital/treatment facilities, and other stakeholders as your case progresses. Some of this information consists of special categories which receive further protection under law – primarily data regarding your health. From time to time, we may ask you about, or you may choose to disclose to us, data in other special categories, for example, your sex life or sexual orientation, or your religious or political beliefs. We’ll also record the audio of telephone and video calls we make to and from you. We may contact you directly where we believe our services may be of interest to your company. In these circumstances we will engage with an appropriate point of contact within your organisation, using details gained via sources including but not limited to public-facing websites and social media platforms such as LinkedIn, or where we may have provided our services to your company in the past. We will keep this information for 7 years unless you request otherwise.
Why we need it:We need to store and use your personal data and health data for one or more of the following purposes:
- assisting you with your recovery and rehabilitation following injury or illness
- assisting Stakeholders in administering an Insurance policy or a claim
- supporting your health at work
- arranging medical treatments, diagnoses or other support for you
- providing medical assessments or reports for insurance or employment purposes
All audio from telephone and video calls to and from HCML is recorded for these purposes, and is also used for internal training, quality and administration purposes.
How we use and protect your data:We have a data protection framework in place which provides technical and organisational measures to ensure the effective and secure processing, storage and transfer of your personal data.
We will always process your data in accordance with the General Data Protection Regulations or other Data Protection legislation that may be in force.
Sharing your data:
Your personal data – including data in special categories like health – will be shared between HCML and the Stakeholders involved in your case. Relevant information will also be shared with treatment or service providers required for your rehabilitation or treatment. This will only be done for the purposes described above.
Contacting HCML or the ICO about your data:
- You have the right to object to HCML processing your data
- You have the right to object to direct marketing
- If at any point you believe the information we process about you is incorrect, you have the right to have it corrected
- You also have the right to see the information we process about you
- You may also have the right to have your data deleted
In the first instance, you can exercise these rights by speaking to your case manager or one of the team working with you at HCML by phone, email or in writing. If you don’t want to do this, you can email instead.