Clinical Assistant-VA371

Location: Croydon or Manchester, hybrid working (2 days p/w in office)
Hours: Full time, 37.5 hours per week
Status: Permanent
Salary: £21,000
Qualifications, Skills and Experience: Industry experience (Health, Legal Profession, Insurance) etc. is advantageous

Clinical Assistant – VA371 (Occupational Therapy, Psychology or MSK therapy background)

Location: Croydon or Manchester (HYBRID working – 2 days p/w in office)

Job type: Full time, permanent

Salary: £21,000

Qualifications and skills: Degree in Occupational Therapy, Sports Therapy (MSK) or Psychology, customer service/administrative experience

This role would be based within our Corporate Health team, supporting Rehabilitation Case Managers. The position is offered on a hybrid working basis, with the expectation that the successful applicant would spend 2 days per week in Croydon or Manchester office.

Clinical Assistants will regularly liaise with patients, clients and treatment providers via phone and email, whilst this role will also incorporate some customer relations support for our existing Customer Relations Advisor, dealing with incoming complaints from customers and/or patients. This role will therefore suit individuals with excellent verbal and written communication skills, great attention to detail and those who are able to organise their time effectively to manage competing and often changing priorities.

To be shortlisted for interview, you will have the following:

Essential –

  • Have experience in delivering a high standard of customer service or administrative duties
  • Excellent communication skills with the ability to build and maintain strong working relationships with internal & external customers
  • Good attention to detail with the ability to work quickly and accurately in a fast paced environment
  • Good customer service skills, empathetic and looking to go above and beyond for resolution

Desirable –

  • Experience of investigating and resolving complaints, and knowledge of FCA (Financial Conduct Authority) regulations
  • Relevant Clinical Degree (Occupational Therapy/Psychology) 
  • Hold current membership of your relevant professional body i.e. SST/BASRaT or HCPC membership or be able to show clear steps in looking at obtaining this
  • Industry experience (Health, Legal Profession, Insurance) etc. is advantageous.
  • Understanding of the Health Industry and Medical Jargon/Terminology
  • Proven case management experience

Key competencies – 

  • Delivering for customers
  • Coping with pressure and setbacks
  • Deciding and Initiating Action
  • Persuading and Influencing
  • Working with People

Our benefits:

  • Competitive salary with annual pay review
  • Employee referral bonus – £1250
  • 25 days holiday plus Bank Holidays
  • Bike to Work scheme
  • Online Yoga classes and monthly Wellbeing webinars
  • Flexible working arrangements available including some home working
  • Company pension – 6% employer contribution following probation
  • Health Shield cash plan
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