Cognitive Rehabilitation Support Worker (Ref Id-VA 264)

Location: North midlands/North England/Home Based
Hours: Core hours 9am-17:30pm (role requires a degree of flexible working
Status: Permanent
Salary: £21,000-£25,000 per annum (negotiable)
Qualifications, Skills and Experience: Degree qualified in a related field such as Sports Rehabilitation, Psychology, Sports Therapy, Social Care

Purpose of Role:

  • Delivering Support for injured clients, to achieve a positive outcome with optimum independence
  • Providing compassionate and empathetic support to assist injured clients, with day-to-day tasks (excluding personal care)
  • Working to agreed standards and in-line with codes of professional clinical practice
  • Supporting Clinical Lead for Children’s Services and collaborating to assess injured client’s practical and emotional needs and undertake the cognitive support and coaching needed help them to live as independently as possible.
  • Train family and friends in relevant support techniques and to lead community meetings.
  • To provide both emotional and physical support when needed to ensure that clients feel in control of their lives.
  • Managing workload of rotas to assist injured clients, in order to provide specialist cognitive rehabilitation support to expertly manage the rehabilitation of injured clients, as directed by Clinical Lead for Children’s Services/the MDT
  • Responsible for customer delight and meeting quality standards in-line with contractual agreements

Key Accountabilities:

Client & Stakeholder Contact & Liaison
  • Be able to build meaningful and professional relationships with injured clients their families and all other stakeholders involved in cases to facilitate clients in achieving their rehabilitation goals in a timely, efficient and effective manner
  • Willing and able to travel to attend client/customer meetings to discuss their practical and emotional needs.
  • Written and verbal communication of the highest standards and to manage potentially challenging situations
  • Keeping of contemporaneous case management notes in line with codes of clinical and case management practice
  • Production of professional reports, and general correspondence to support and direct the effective management of clients’ rehabilitation
  • Adherence to prescribed codes of practice in all interactions with clients, customers and stakeholders
  • Promote professional and corporate relations to grow HCML’s brand
  • Providing emotional support by talking to injured clients about their needs and listening to their concerns.
  • Assisting with domestic tasks including shopping, cooking, cleaning, and washing.
  • Helping injured clients to apply for jobs, disability grants, and housing loans.
  • Training family members in basic support techniques.
  • Helping injured clients to participate in leisure activities.
  • Making case notes and managing the case logbook.
Service Delivery & Systems
  • Working directly under the guidance of a Clinical Lead for Children’s Services
  • Work proactively and independently to manage own task list within agreed timeframes; work to independently and in communication with Clinical Lead for Children’s Services, prioritise work appropriately as the task requires;​
  • Regular and proficient use of MS Office software, internet, intranet, fax, scanners, printers and other databases;​
  • Able to effectively escalate any matter to the appropriate individual(s) to ensure that HCML maintains its high standards of customer and client service provision;
  • Actively and collaboratively engage in HCML’s 1:1 and appraisal process as a means of facilitating your personal development, setting personal career objectives, monitoring your performance and measuring the achievement of your objectives
  • Any other projects or tasks relevant to the team or department as directed by Clinical Lead for Children’s Services
  • Actively support colleagues and managers to promote a collaborative, inclusive, innovative and professional work environment
  • Lead or support projects and implement change in-line with HCML’s Strategic & Quality Objectives
  • Attend and engage with HCML’s in-house CPD and case clinic sessions as both attendee and facilitator as required
  • Maintain professional registration through regular attendance at CPD events and continuous (and documented) reflective practice

Person Specification

Essential Desirable
  1. A caring and empathetic individual
  2. Excellent administrative skills
  3. Proficient keyboard and computer skills
  4. Ability to work quickly and accurately through a range of tasks, setting appropriate priorities and meeting deadlines
  5. Excellent written and verbal communications skills
  6. A willingness to go ‘above and beyond’ for the customer and client
  7. Accuracy in case noting, data entry and message taking
  8. Excellent attention to detail
  9. Ability to be innovative
  10. Ability to work calmly under pressure
  11. Ability to adapt and a willingness to learn
  12. Ability and willingness to travel under own means or via public transport as required
  1. Ability to have difficult discussions with clients and stakeholders as required.
  1. An understanding of basic anatomy and physiology, common personal injuries and rehabilitation methods
  2. An understanding of NHS and Social Services provisions with relation to rehabilitation
  1. An understanding of the personal injury rehabilitation market and prior experience of having worked in the same market sector

Attributes The role requires an individual who is able to work autonomously and also as a key team member.

They will also need to be calm, efficient and professional

Qualifications and Training Degree qualified in a related field such as Sports Rehabilitation, Psychology, Sports Therapy, Social Care recognised clinical qualification in Nursing, Occupational Therapy, Physiotherapy, or Osteopathy

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