Customer Care Case Coordinator

Location: Bristol
Hours: Full time, 37.5 hours per week
Status: Permanent
Salary: £17,000 per annum

Job title: Customer Care Case Coordinator

Location: Bristol, City Point

Working hours: 37.5 hours per week between Mon to Fri 9am to 5:30pm

Rate of pay: £17,000 per annum

This is a fantastic opportunity to join a growing team of administrators who are responsible for the coordination of our clients’ rehabilitation.  You will be responsible for delivering an efficient and excellent customer journey to each of our clients as you arrange and monitor their treatment and rehabilitation.

We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including the management of appropriate treatment and care.

As a Customer Care Case Coordinator, you will play a key part in the coordination of our clients’ rehabilitation.  We need you to have very good administrative skills and the ability to use databases and office software. You should be able to work quickly and accurately through a range of administrative tasks, setting priorities, meeting deadlines and communicating with and coordinating treatment providers.

You will have excellent communication and customer service skills, and be willing to go the extra mile for the client and the customer. You should also be accurate in case noting, data entry and taking messages and should also have excellent attention to detail.  We’re looking for someone who can work and type at speed, is organised and can react to change easily.  Are you that person?

Key accountabilities:

  • Customer contact and liaison
  • Taking account of customer requirements
  • Providing high standards of customer care
  • Deliver a high volume of work at speed
  • Discuss ways of working and suggest efficiency savings
  • Participate in file reviews and audits

If this role sounds interesting, please apply.