Clinical Supervisor-Treatment Services

Location: Bristol
Hours: 37.5 hours per week
Status: Permanent
Salary: £28,000 - £32,000 (FTE) dependent on experience

Company Background

HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.

The Treatment Services team are non-clinicians focussed on helping to facilitate treatment via our network of outsourced providers. We assist primarily on minor MSK injuries but also including some supporting psychological treatment, diagnostic imaging, specialist consultations and surgeries.

The Role

Job Title: Clinical Supervisor – Treatment Services

Location: Initially home-based until business return to office in 2021. Then, office-based in Bristol city centre.

Hours: Full time. Standard business hours.

Status: Permanent

Salary: £28,000 – £32,000 (FTE) dependant on experience

Reports To: Head of Treatment Services

An exciting new opportunity has arisen in our Treatment Services team for a Clinical Supervisor. Working in conjunction with the Head of Treatment Services and the Medical Director, you will help oversee the clinical service delivered by our Treatment Services team.

Treatment Services is a fast-growing part of HCML and this is a new role designed to bring in dedicated clinical expertise to provide support and guidance to the team and help oversee all clinical activities.

This is a new role and gives the successful applicant the chance to draw on their clinical experience to shape the performance and governance of the Treatment Services team.

Your primary responsibility will be to use your clinical experience to review cases and ensure the services we are providing are clinically appropriate and in line with best practice guidelines. This will include auditing cases, reviewing documentation and making recommendations on next actions.

As this is a new role you will have the opportunity to use the results of your work to inform the processes and procedures within the team and to influence the governance activities surrounding them.

Key to this role is the ability to provide clinical support and guidance to our team of non-clinicians and liaising effectively with other clinical staff throughout the organisation and our outsourced network of providers.

Initially you will also be expected to carry a small caseload of your own to give you first-hand experience of our most complex cases but the role will expand as the team continues to grow giving you the chance to grow with it.

We are looking for a driven and determined individual keen to stamp their vision over this new role and this developing service.

Main Purpose:

  • Provide training, guidance and support to all non-clinical members of the Treatment Services team
  • Complete clinical reviews of our most complex cases ensuring treatment is appropriate and delivered in line with best practice guidelines
  • Review of supporting medical documentation to ensure cases are categorised and routed appropriately
  • Support with completion of clinical quality audits
  • Contribute to process improvement
  • Act as an escalation point for clinical queries
  • Identification of exception cases, taking remedial action
  • Liaise with all stakeholders to ensure all activities are clinically robust
  • Administratively manage a small open casebook of some of our more complex cases
  • Engage with department MDT meetings
  • Assist with the design and provision of home exercise programmes where applicable

The role requires applicants to be self-driven, possess high levels of organisation, written & verbal communication, and attention to detail in a busy, clinical and customer service environment. The role would suit an experienced clinician who is looking to apply themselves in a lead role, and who is eager to contribute to shaping the future of our service delivery, developing service governance and management skills in the process.


Person Specification:

Qualifications & Experience:

  • Must be clinically qualified to Degree Level, be professionally accredited, and registered with an appropriate national body.
  • HCPC registered, without restrictions
  • Experience with providing clinical support / oversight to junior staff
  • Previous experience of working within a clinical governance framework is desirable
  • Experienced in communicating clinical ideas and concepts to non-clinicians
  • Previous hands-on clinical experience


  • Highly developed analytical and clinical reasoning skills
  • Exceptional written and verbal communication
  • Ability to work flexibly, as a team and independently, and to build effective relationships at all levels of the organisation
  • Able to critically assess clinical performance and support others to improve outcomes or performance
  • Ability to identify trends and to appropriately develop educational materials to support effective outcomes across a team
  • Eagerness to commit to continued professional development and the skill to influence other clinicians


Benefits Include:

  • Competitive Salary
  • Generous Pension Scheme
  • Health Cash Plan
  • 33 days holiday including public holidays pro rata
  • Funding contribution for Professional Memberships
  • Excellent CPD opportunities
  • Regular team/company social events (under regular operating circumstances)
  • Access to expert clinicians across multiple disciplines


If you’re excited by this opportunity and feel that you’re a good fit for the role and to HCML’s vision, please contact us for further information. When applying, please provide a cover letter that details primary reasons for your application and an overview of your relevant experience as per the person specification.

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.


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