Customer Care Administrator

Location: Bristol, City Point
Hours: 37.5 hours per week between Mon to Fri 9am to 5:30pm
Status: Permanent
Salary: £18,000 per annum

At HCML, we are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, coordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including the management of appropriate treatment and care.

This is a fantastic opportunity to join a growing team of customer care administrators who are responsible for the coordination of our clients’ rehabilitation.  You will be responsible for delivering an efficient and excellent customer service to each of our clients as you arrange and monitor their treatment and rehabilitation.

As a Customer Care Administrator, you will play a key part in the coordination of our clients’ rehabilitation.  We need you to have excellent administrative skills and the desire to help deliver a service to be proud of. You should be able to work quickly and accurately through a range of administrative tasks, setting priorities, meeting deadlines and communicating with and coordinating treatment providers.


Excellent communication and customer service skills.

Willingness to go the extra mile for the client and the customer. You should also be

Accurate in case noting, data entry and writing emails

Excellent attention to detail.

Excellent typing speed.

Organized and can react to change easily.

Key accountabilities:

Customer contact and liaison

Taking account of customer requirements

Providing high standards of customer care service

Deliver a high volume of work at speed

Discuss ways of working and suggest efficiency savings

Constantly learn and develop in the role

Enjoy solving problems and coming up with solutions

Please apply, if this role sounds interesting.

Apply for this role