Putting you at the heart of recovery.

Rehabilitation case management, treatment and occupational healthcare services delivered with expertise and compassion.

Rehabilitation Case Management and Treatment

Supporting you every step of the way with health and social care following personal injury – from catastrophic injury and clinical negligence to treatment and diagnostics.
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Workplace Health and Wellbeing

Enabling you to successfully navigate the challenges of employee health and wellbeing. Prevention, assessment, treatment and return to work programmes for mental health, musculoskeletal and general health conditions.
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Medical Insurance Healthcare

Strengthening your healthcare proposition to provide your clients with a robust health benefits strategy. Seamless integration of referral, assessment, treatment, recovery and outcome measures.
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At HCML, we use our clinical expertise to assess, recommend and implement bespoke healthcare solutions that help you or your clients achieve the very best outcomes in recovery.

Connecting the dots to recovery

We put you at the heart, taking time to listen and understanding what you need.

Our Services

Governance at the heart

With our dedicated in house Medical Director, you can be assured of stringent governance processes across all our services – including the providers we work with.

Governance

Clinical expertise delivered with compassion

Our nationwide team of Rehabilitation Case Managers provide specialist support to clients experiencing a diverse range of healthcare needs.

Find a Rehabilitation Case Manager

At the heart of innovation

Physio at your fingertips.

Our digital MSK platform enables you to make a referral, complete an assessment, book treatment, record and monitor progress all in one place. It also screens for additional physical and psychological symptoms to ensure clients receive appropriate support. Clear escalation protocols flag cases requiring different solutions with treatment underpinned by case management.

Simple to use, sophisticated in design

You’re in control of your health.

Reduce long waiting times for assessment and physiotherapy treatment. With access to the platform 24/7, 365 days a year, you choose when and where to start your recovery journey. Complete the assessment, review recommendations and access treatment within minutes. You can see detailed information about your clinic options, view and schedule appointments, access online physiotherapy exercises and contact an HCML Case Manager.

Combining digital ease with clinical rigour

Technology with a human touch.

The platform guides you through a clinical assessment, defined and governed by our in-house Medical Director. Where self-help programmes are recommended, you get immediate access to a treatment exercise plan, which is then reviewed and adjusted, if necessary, by an HCML Case Manager. Clients recommended face-to-face physiotherapy can choose and book their physio on the platform from one of HCML’s 1,000 clinically governed clinics.

What our clients and customers say about us

You proactively investigated my client’s complex difficulties with a range of medical professionals, whilst developing a rapport and offering valuable support to our client in challenging circumstances.

Steve Santy

Higgs & Sons
Claire has been far more than just a “Case Manager”. She has taken a personal interest and become a true friend, keeping in regular contact with us. Anyone who has Claire on their side is very lucky. Congratulations on having her as an ambassador – she is worth her weight in gold!
Relative of personal injury client
Bob did an exceptional job in securing a place at Tadworth & obtaining a suitable EHCP. As a result of Bob’s in-depth knowledge and experience the claimant & his family were able to access the best care and optimum funding.

Katie Jamieson, Senior Claims Handler

Hastings Direct
Thank you to all of you for the support that you have given me during this time to help prepare me for uni.

Lucy

Personal Injury Client
We have worked with HCML for many years and always found their services invaluable.” We take the health and wellbeing of our employees seriously and when occasions do arise that both them and ourselves need that additional support, then we know that HCML will provide meaningful and practical advice. Many situations are challenging for all, but we see HCML as an impartial expert that employees are comfortable speaking with. This then naturally provides us as a business with recommended, real world solutions, which support both parties.

Laure Witterick

HR Manager Gallagher Bassett
The handling of the case was perfect, everyone I spoke to was excellent, knowledgeable and polite. The treatment options were convenient and the treatment provider professional and skilled
Corporate Customer
You understand, you listen and genuinely care. I opened up a lot and shared sensitive but relevant detail that was also beneficial for you to guide me in the right direction. Sometimes in life , however close we may be to friends or family, someone like yourself is key to support and reassure [that] challenges faced are normal and more importantly it will be temporary as long as I am mindful and remember “me”. Ideas such as bliss list, achievement lists really help too. I am quite sure I am on the right path thanks to YOU and your professional guidance, support and encouragement.

Lesley T.

Corporate Client

Expert led, clinically governed,
extraordinary outcomes

The number of people we support each year

%

of clients are happy with the way their views were considered when being supported by HCML

The number of customers that refer to us each year

On average, the number of days we reduce absence by