Governance

Unrivalled Clinical Governance

Our in-house Medical Director – and practicing GP – is responsible for clinical governance across HCML, driving clinical service improvement and ensuring quality standards are upheld.

She also oversees provider auditing, setting HCML apart in the industry and ensuring continuous improvement.

Our clinical quality and governance strategy covers the following:

• Effective audit and quality improvement programme
• Programme of training and development to equip our clinical staff with the appropriate knowledge to do their jobs effectively
• Standardisation of internal processes and continual improvement
• Adherence to clinical best practice
• Risk identification, assessment, and minimisation through corrective and preventative action
  Incident reporting

Working closely with the centralised Performance and Quality Management Team as well as all Operations Managers, our Medical Director ensures we deliver exceptional quality throughout our business.

Safeguarding

As an organisation, we are committed to ensuring the wellbeing and safety of our staff and clients. We have stringent policies, procedures and training schedules in place to ensure that children and adults we are working with are kept safe. Furthermore, our highly trained Safeguarding Team can provide guidance and support to staff when required.

Recruitment, Training and Self Development

All newly recruited employees follow a job-specific induction programme, supported by internal training, bespoke online learning modules and one to ones, enabling progress to be benchmarked against expected standards. All our Case Managers hold an allied health qualification and HCML supports their membership of the relevant professional governing body.

Clinical Operations Managers hold monthly multidisciplinary team (MDT) Case Clinics and audits with each individual to drive quality and development.

The HCML Academy supports the development of our case managers with in-depth specialist training and our in house Clinical Leads mentor the new generation of case managers through HCML’s ‘Grow Our Own’ initiative.

HCML case managers are committed to Continued Professional Development (CPD) which is supported by HCML through training days, funded CPD opportunities and further/higher education courses.

Quality Assurance

An ongoing programme of quality assurance is conducted by the Performance and Quality Management Team to ensure that our high standards are adhered to and foster a culture of continuous quality improvement within HCML. This includes regular internal quality audits, case file reviews and audits of third party suppliers. Quality improvement activities are also performed immediately in response to any risks identified.

Incident Management and Customer Feedback

Our centralised team are focused on gathering feedback and responding to any risks. We take a proactive approach to identifying trends and key improvement areas to continually improve our service and processes for the benefit of our clients and customers.