Catastrophic Case Management

Experts in complex cases, compassionate in support. 

We are there for people at what is likely to be one of the worst times of their lives. Catastrophic injury means that individuals are often left with extensive and life-changing injuries. This includes traumatic brain injury, spinal cord injury, loss of limbs or severe burns.

Early multidisciplinary rehabilitation and continuity of care is vital for the rehab client to achieve successful long-term functional outcomes. Our rehabilitation case managers have strong relationships with a wide range of healthcare professionals and litigation stakeholders. Coupled with their clinical expertise across the private and statutory landscapes, they source innovative, effective and clinically justified rehabilitation solutions.

Our rehabilitation case managers will consider longer term rehabilitation goals as early as possible to ensure measures are put in place to build a bespoke pathway of recovery for the individual. They work closely with the rehab clients and their families throughout their recovery journey to monitor progress, review rehabilitation goals and adapt interventions accordingly.

The impact is often life changing for the person’s family and friends too. It can take a long time to process what’s happened. They will often need to adopt a different role and adapt to living with someone who can no longer fulfil the role they played prior to injury – whether it be at work, at home, socially or in the community. We guide families through the process and help them to access the support they need too.

A person-centred approach

It’s really important to us to understand what the rehab client was like prior to their injuries. We work with the individual, their families and carers to help us quickly build a comprehensive picture of the rehab client pre-personal injury so that we can make the best recommendations for their rehabilitation programme without under or overpromising.

By understanding what the individual enjoyed and was previously capable of, our rehabilitation case managers can build a bespoke programme that encourages better client engagement and accelerated outcomes.

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