HCML announces significant investment and expansion to its Corporate Services division.
HCML has seen a 78% increase in the number of new customers accessing its services since the start of 2020, and with a 30% rise in the number of employees being screened per month, the business has further developed its occupational health and employee wellbeing services.
HCML works with customers of all sizes from SMEs and mid corporates to multi nationals, and across all industries from manufacturing to professional services, and support services through to hospitality and entertainment. It provides employers with a range of nationwide services that assess workplace capability and accelerate return to health and work for employees who have suffered illness or injury which has led to difficulties in or time away from the workplace.
Over the last 12 months, HCML’s dedicated clinical team of occupational health and case management experts have seen a 25% growth in delivery of early intervention management referral services compared to pre-Covid 19 levels. The average time from referral to assessment is just three working days with the time from assessment to report just two working days.
The development of its digital treatment pathway has seen average case lengths reduce by up to two weeks and is the first of its kind to offer wraparound case management where cases require it.
To support the business growth, HCML has developed market-leading technology to speed up processes such as online referral and questionnaires with plans to introduce further automation and digitisation opportunities for the wider business over the coming months. Overall. HCML has reduced the time between referral and assessment by 24% across all of its service lines since pre-Covid 19 times.
Following the acquisition of HCML by healthcare specialists Apposite Capital last year, HCML has made significant changes to the way it delivers occupational health and employee wellbeing services. This includes streamlining services and increasing the suite of options available to get to the heart of customer needs. There is also a renewed focus on advancing and delivering digital healthcare plans.
HCML’s bespoke Management Referral solutions provide thorough clinical assessments delivered via Vocational Rehabilitation Clinicians each with their own area of expertise. In contrast to a GP, they provide specialist insight in their area of primary expertise, offering independent and practical advice on managing employee health and return to work.
As part of the expansion of its Corporate Services, HCML has remodelled its Management Referrals service – previously Management Action Plans service – to ensure employees and employers are supported in the right way at the right time. This includes workplace capability assessment for employees with more complex needs, as well as enabling faster access to treatment through digital and telephonic services. A coordinated follow up pathway has been introduced across all of HCML’s Management Referral services to better manage employee workplace absence and presenteeism, ensuring both the employer and the employee remain supported post-assessment.
HCML also now offers a range of standalone and post-assessment physiotherapy and psychotherapy treatment services through its clinically audited network of clinics. Treatment is overseen by HCML Clinicians and can include case management where a HCML clinician will follow up with the employee and provide a clinical summary and work-centred report for the employee and employer that can be used to support return to work or performance programmes. HCML also offers access to a digital treatment platform as well as traditional occupational health services (including health surveillance) and expert consultancy to support organisational wellbeing programmes.
Nick Delaney, CEO, HCML, said: “Facilitating a safe and sustainable return to work for any employee who has had to take a leave of absence is the key priority. We want employees to feel supported and ensure they receive the right treatment for their recovery. This isn’t a quick fix solution, this is about getting lasting results.
“We know that the quicker a patient can access care, the better and faster their recovery outcome is likely to be. It’s a win-win for both employee and employer. In a post-pandemic world, helping employees to feel supported with their wellbeing prioritised by their employer is invaluable and goes a long way in terms of employee morale and loyalty. We pride ourselves on being a reliable, collaborative provider and partner helping you to meet your business’ occupational health and employee wellbeing needs and this expansion of our Corporate Services Division is testament to that.”