Location: Home-Based
Status: Permanent
Purpose of the role
Advocating, planning, arranging and delivering complex rehabilitation case management services to achieve a positive outcome with optimum independence for catastrophically injured children and young people, through HCML’s Paediatric Services. Responsible for building, leading and guiding large MDTs, (+/-) care packages for those with complex and continuing healthcare and educational needs. Working to agreed standards and in-line with codes of professional clinical practice; supporting Operations Managers and Clinical Lead for Children’s Services; directing the workload of rehabilitation assistants/case coordinators; all in order to provide specialist clinical and rehabilitation assistance and advice to expertly manage the rehabilitation of catastrophically injured paediatric clients and families.
Key Responsibilities
Client & Stakeholder Liason
- Be able to build meaningful and professional relationships with clients and families, customers and all other stakeholders involved in cases to facilitate clients in achieving their rehabilitation goals in a timely, efficient and effective manner
- Willing and able to travel to attend client, customer and corporate meetings
- Be able to effectively escalate any matter to the appropriate individual(s) to ensure that HCML maintains its high standards of customer and client service provision
- Be able to effectively monitor financial information on case management files and relay this information to case managers as required or co-ordinate an action directly based on this information as required
Corporate Responsibilities
Work in accordance with policies and procedures in relation to Health & Safety, Equal Opportunity & Diversity and all other company policies relevant to your role (available from the company intranet)
Person Specifications
Experience
Essential:
- At least 5 years of clinical and/or rehabilitation case management experience.
- Specialist interest and experience of working with paediatric clients with neurological injury, brain injury or major limb loss
- An understanding of anatomy and physiology, common personal injuries and rehabilitation methods
- An understanding of NHS and Social Services provisions with relation to rehabilitation
- A basic understanding of CHC funding
- Experience of having worked with individuals with potentially complex care and housing needs
Desirable:
- An understanding of or prior experience working in the personal injury rehabilitation sector.
- Skills & knowledge
- Essential:
- Excellent written and verbal communication skills, good attention to detail and time management skills.
- Experienced & reliable use of Microsoft Office software, including Word, Excel & PowerPoint.
Desirable:
- Effective with: persuasion & negotiation; presentation; and analytical thinking.
Skills & Knowledge
Essential:
- A caring and empathetic individual
- Proficient keyboard and computer skills to navigate and utilise HCML’s service delivery and support software programme.
- Ability to work quickly and accurately through a range of tasks, setting appropriate priorities and meeting deadlines
- Excellent written and verbal communication skills
- A willingness to go ‘above and beyond’ for the customer and client
- Accuracy in case noting, data entry and message taking.
- Ability to work calmly under pressure
- High level of clinical and/or case management knowledge and ability to apply this to assist clients
- Ability and willingness to travel under own means or via public transport as required
Desirable:
Ability to have difficult conversations with clients and stakeholders as required.
Attributes
Essential:
The role requires an individual who is able to work autonomously and also as a key team member. They will also need to be calm, efficient and professional.
Background
Essential:
A recognised clinical qualification in Nursing, Occupational Therapy, Physiotherapy, or Osteopathy specifically in the context of supporting children and young people.
Registered membership of a relevant professional body (HCPC, NMC)
Benefits
- Competitive, market-related salary.
- 25 days of annual leave, plus a bank holiday.
- Company pension scheme with company contribution.
- Health Cash Plan, with various levels of cover.
- Working within a robust case management team staffed by multi-disciplinary professionals in a successful, growing company.
- Company commitment to staff development and growth.
- Home working and flexible working hour opportunities.
- Travel expenses (client related) fully covered.
- Professional memberships sponsored after first year of service.
- All successful candidates will be subject to DBS checks.
HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.