Physiotherapy
Who are HCML
HCML is an independent provider of rehabilitation services. We provide a range of treatment services, including physiotherapy to help people recover from injury and return to function as soon as possible.
How will physiotherapy treatment help me?
Physiotherapy can treat a range of musculoskeletal problems including those associated with muscles, bones, joints, tendons and ligaments. It helps to re-establish movement and function and can reduce the risk of re-injury.
How do I access physiotherapy
Initial assessment
Your first appointment will be an initial assessment with your Physiotherapist. This generally takes about 30 minutes.
They will review your notes, and ask you questions about your specific condition, symptoms and/or any pain you may be experiencing.
At the initial assessment, you may not receive any treatment as the main aim at this point is to gather all necessary information to determine the correct treatment plan. The Physiotherapist may also ask you to demonstrate movement(s) to see how they are affected by your current symptoms. This could include performing an everyday task to assess your range of motion, strength and/or reflexes, and to see what exacerbates any pain.
Bespoke treatment programme
Your Physiotherapist will discuss your bespoke treatment programme with you and identify self-help techniques to support your recovery. Treatment plans are tailored to your individual injury, symptoms and recovery goals, and may include a range of approaches such as education, exercise-based rehabilitation, strengthening programmes, activity modification and, where appropriate, hands-on techniques. It is important to note that physiotherapy does not always involve manual treatment, such as massage, and your Physiotherapist will recommend the evidence-based interventions most appropriate for your recovery. Your Physiotherapist will then provide a report to HCML outlining their recommendations and, where appropriate, will request additional sessions.
Appointments are 30 minutes long and tend to be scheduled weekly or fortnightly and can usually be booked at the end of each session. All parties will be aware of the approved number of sessions available. If you are unsure, you can contact your HCML Case Manager who will be able to confirm.
Regular progress checks
Your Physiotherapist will answer any questions you may have throughout the course of your treatment. Your HCML Case Manager will tailor their support to your clinical needs and preferences. Where appropriate, they may contact you to review your functional progress, discuss your treatment experience, assess progress towards your agreed goals, and provide additional support where needed.
Final physiotherapy session
Your Physiotherapist will send a final report to HCML detailing the outcomes of your physiotherapy programme and any further recommendations. In most cases, you will be provided with some further self-management techniques to progress your recovery and to help prevent re-injury. HCML will be in touch once this report has been received to discuss your discharge from treatment and to check you’re happy to self-manage, or to confirm the next steps regarding any recommended investigations.
How will HCML monitor my progress?
At the start of your case, HCML will agree with you some goals and activities that you would like to achieve and/or get back to being able to do. We’ll ask you to provide a score for those activities which will indicate how well you can do them at that point. This is a measure called the Patient Specific Function Scale (PSFS). Throughout your case, either via your Physiotherapist, HCML digital rehab, or your HCML Case Manager, we’ll ask for regular updates on these scores so we can gauge improvements against those goals and activities.
Alongside the PSFS, where appropriate, we may also follow up on any impact your condition is having on your work, helping us to better understand your progress and support your recovery.
What if I need further treatments or investigations?
HCML can coordinate any further physiotherapy or investigations you might need, either post discharge or on the recommendation of your Physiotherapist. If your symptoms reappear and don’t settle with time following the closure of your case, then please do get in touch and we will let you know the appropriate next steps.
Good to know
- HCML has an extensive UK-wide network of HCPC-registered Physiotherapists, with all providers undergoing thorough onboarding and regular quality audits to maintain the highest standards of service
- Clinics can be located within a variety of buildings such as; offices, medical centres, doctor surgeries, dental practices, gyms or home-based. If your chosen clinic presents any practical difficulties or does not meet your needs, please contact HCML to discuss alternative options.
- You may see different Physiotherapists for your sessions, but this shouldn’t have any adverse impact on your recovery or goal achievement.
- You will not have to make any payment directly to the clinic. If you are asked for payment by a clinic, please contact HCML.
- All clinics have a 24-hour cancellation and rescheduling policy. Appointments cancelled with less than 24 hours’ notice may be recorded as a non-attendance and you may be liable for any costs.
- Clinics reserve the right to discharge you from treatment if you fail to attend scheduled appointments without prior notice.
- Services are provided subject to the terms of your scheme, policy or funding arrangement, at the time treatment takes place. If you are unsure of your eligibility, please contact your scheme provider, insurer or funding organisation
Contact us
If you’d like to speak to us about any aspect of your care or treatment programme, please get in touch with the HCML team on 0333 023 0155 or email your HCML Case Manager who will be happy to help.
