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Personal Injury & Clinical Negligence

Empowering case management that supports exceptional outcomes

Clinically led case management that provides clear direction, strong advocacy and better outcomes for individuals facing complex, life-changing injuries.

Clear direction, strong advocacy, better outcomes

We provide clinically led case management that supports people who have sustained serious injuries with personalised rehabilitation, coordinated support, practical guidance and clear communication at every stage.

Our role is to guide individuals and families through complex situations with clarity, reassurance and compassion — making sure they access the right rehabilitation, treatment and support when they need it most.

We work closely with solicitors and insurers to coordinate the right support, ensure timely access to intervention and keep rehabilitation moving forward. Every decision is grounded in clinical reasoning and focused on the individual’s best interests.

Improving outcomes, changing lives

Facing a life-changing injury is complex. Individuals and their families are often met with unfamiliar decisions to be made at a time of significant uncertainty.

Our case management services provide structured, person-centred support from the earliest stages of injury through to long-term rehabilitation and daily living. We work across multitrack, catastrophic and clinical negligence cases, supporting adults and children with complex injuries such as traumatic brain injury, spinal cord injury, amputation, complex orthopaedic trauma and complex mental health.

Case managers who guide and advocate every step of the way

Our case managers are experienced clinicians who guide and advocate for individuals through each stage of their rehabilitation. We focus on independence, meaningful progress and long-term stability. We do this with purpose, compassion and clinical leadership – always advocating for the individual and supporting our partners with clear, timely information.

Immediate Needs Assessment (INA)

Early intervention has a proven impact on long-term health outcomes. That’s why we act quickly. Our Immediate Needs Assessments (INAs) provide a clear, structured understanding of an individual’s needs and priorities within days of instruction. The INA takes place in person, and our case managers will:

Engage with individual and their family

Understand what their life was like prior to injury, including work, social activities and their role within their family and the wider community.

Gain an understanding of case history

Review medical records and expert reports to fully understand the nature of the individual’s injuries and any prior treatment they have had.

Take a holistic approach to assessment

Take a holistic view, by assessing the individual’s physical function, social wellbeing and psychological and cognitive health.

Prioritise needs and determine actions

Identify the immediate priorities for rehabilitation and recommend next steps to increase independence as quickly and as fully as possible.

Create a bespoke rehabilitation plan

Set short and long-term rehabilitation goals based on what’s important to the individual to maintain their sense of identity.  

Comprehensive support tailored to individual needs

Our case managers provide consistent clinical oversight and coordination from the earliest stage of injury, adapting support as needs and priorities evolve.

Flexible support built around the individual and their family

Depending on need, case management may include:

  • Tailored therapy and targeted clinical intervention
  • Health and social care support
  • Accommodation, equipment and adaptations
  • Help to stay connected with community access and social networks
  • Support with returning to learning or work

 

Our case managers work closely with the individual and their family throughout their rehabilitation. As needs, priorities and circumstances evolve, so does our support.

Keeping everyone informed, at every stage

Ongoing case management provides consistent guidance, coordination and clinical oversight. This includes:

  • Setting and reviewing personal rehabilitation goals
  • Planning and coordinating rehabilitation and wider support
  • Adapting interventions accordingly
  • Liaising with solicitors, insurers, and healthcare professionals across statutory and private services
  • Monitoring outcomes, risks and costs
  • Responding quickly and proportionately to change.

 

We provide support throughout litigation and post-settlement, ensuring the individual’s best interests remain the priority at every stage.

Relationships that encourage engagement and confidence

We take care to establish a meaningful relationship with the individual and their families. In addition to clinical expertise, we know how important it is to build trust to encourage and reassure people. It’s a very personal journey, so matching personalities between case manager and the individual is fundamental to engagement when guiding someone through the rehabilitation process after serious injury.

Why choose HCML: Leaders in complex rehabilitation

We combine clinical expertise, clear communication and a collaborative, outcome focused approach that gives partners confidence from the first instruction to long-term support.

Clinically led

All case managers are experienced clinicians with backgrounds including physiotherapy, occupational therapy, psychology, mental health and nursing. The team maintains membership and registration with their appropriate professional bodies and are members of BABICM, IRCM, CMSUK, or the VRA.

Single or joint instruction

We maintain a strong reputation for excellence across both legal and insurance sectors and accept single or joint instruction. Working closely with solicitors and insurers, we focus on early intervention and speed of access to the most appropriate solutions while tracking and managing funds to ensure the best rehabilitation outcomes.

Early access to rehabilitation

In certain circumstances, we can offer deferred funding terms to support early access to rehabilitation where timely intervention is critical.

Collaborative approach

Our case managers work with a range of multidisciplinary professionals to deliver truly bespoke rehabilitation programmes. They leverage their experience and expertise across both private and statutory services to ensure individuals receive the support they need and are entitled to, and continuity of care.

Communication throughout litigation

We support solicitors and insurers in identifying risks and understanding client needs. Clear and up to date information is integral to our stakeholders, and we ensure a strong channel of communication between defendant and claimant representatives. You can rely on our structured reports and transparent cost management. We also provide a range of clinical training to support your understanding.

Integrated care capability

With CQC registered providers ILS Case Management and CA Case Management a part of HCML, we can offer directly recruited care services with a dedicated clinical support network and HR/Payroll team to strengthen safety, governance and continuity for individuals who need long-term care.

Contact us

Contact us to arrange an Immediate Needs Assessment or discuss a new instruction. We’ll put the right expertise in place from the start.