Easy access to musculoskeletal care with lasting results
Digital triage and expert case management to get people the right support at the right time.
MSK Services
Fast access to the right MSK support for employees
Musculoskeletal issues can affect performance and time away from work and if not dealt with promptly and effectively, can present an ongoing challenge for employers.
Keeping employees at work and ensuring productivity is about making sure they get the right help by identifying specific needs, not just paying for a package of physio sessions.
Our MSK service combines 24/7 digital access through our platform – TrackActive Me – with case management oversight, so employees get support straight away while benefitting from personalised assessment and diagnosis.
The result is a service that removes delays, reduces unnecessary treatment and helps improve MSK health issues quicker with better long-term outcomes for both employees and employers.
Why our MSK model works better
Our MSK service provides digital access combined with expert oversight and coordination, helping ensure each person receives proportionate, relevant support based on their symptoms, circumstances and goals.
Easy to access from the start
24/7 digital access means employees engage earlier, when symptoms are often easier to manage, reducing the risk of longer-term health issues.
Faster diagnoses and recommendations
The digital assessment typically takes 6 minutes to complete and assesses likely MSK conditions, supports self-management where suitable, and refers users to further care where needed.
TrackActive Me is designed to identify the right treatment route early in the process. If self-management is not appropriate, the assessment will quickly identify this and direct the user to the right support without delay.
Case management for the right treatment at the right time
Human involvement enables us to look beyond the immediate symptoms and address other factors that may be affecting recovery. This means we don’t over-medicalise or over-treat MSK issues, and we recognise when coordinated support is needed. For employees it means treatment appropriate to their needs and long-term health, and for employers it means better value, less unnecessary spend and employees that return to work sooner and stay well for longer.
With our MSK network, support is always close by
When in-person treatment is needed, our digital MSK service connects employees to our broad, established network of therapists and clinics throughout the UK.
With over 6,000 therapists and 1,200 clinics, employees have excellent choice and convenient access to treatment, with an average travel distance of just 2.9 miles to a clinic.
Clinically credible and designed for safe use
TrackActive Me is a UKCA and CE marked class I medical device, with digital assessments and exercise programmes developed by experienced physiotherapists and occupational therapists. In addition to self-management tools and access to our therapy network, the platform also identifies when a condition may require a different or more urgent intervention. Employers can be confident that our digital assessment ensures the safety of users with clinical oversight.
How it works
1. Employees get quick, simple access
Employees are emailed a link to access the platform and start their digital assessment at a time that suits them.
2. A comprehensive digital assessment identifies MSK conditions
The assessment takes around six minutes and guides the employee through a series of questions to triage and assess their symptoms and needs, and provisionally diagnoses MSK conditions.
3. Personalised recommendations
Employees are recommended personalised rehabilitation programmes to self-manage MSK conditions or access to our MSK therapy network to book treatment. If alternative or urgent support is required, employees will be referred accordingly.
4. A case manager reviews and coordinates support
Assessment information is reviewed by a case manager, who considers all factors that may have an impact on the employee’s condition. They look at whether the support is proportional and what is most likely to achieve long-lasting improvements. From there, they recommend the right next steps and coordinate support where needed.
5. Employees access the right treatment or self-management plan
Depending on need, employees may be supported through: evidence-based exercise rehabilitation programmes, strength and mobility programmes, education and prevention content, symptom and activity tracking, referral to physiotherapist or other MSK specialist, or wider case management support.
6. Employees can track progress and employers understand outcomes
Employees can track their progress through TrackActive Me, helping them manage their symptoms and support their ongoing physical health. Employers can access anonymised reporting through the TrackActive dashboard to understand overall usage and trends amongst their workforce, enabling them to demonstrate effectiveness over time.
Why it works
savings per annum, delivered for a large organisation.
user NPS score.
average distance travelled to clinic.
in our MSK therapy network.
Built to deliver better outcomes
By combining digital access with case management oversight, we give employees a straightforward route to getting better and employers an effective way to manage musculoskeletal health. We:
- Improve speed to support
- Reduce delays and unnecessary barriers to treatment
- Avoid over-treatment and over-medicalisation
- Coordinate the right intervention around the individual
- Make treatment more proportionate and cost-effective
- Help employees get better sooner and stay better for longer
For employers, that means a healthier workforce, lower absence risk, better productivity and greater value for investment.
Musculoskeletal care
Helping employees get the right support to recover, return to work and thrive.
Learn more about how we can support your workforce.