HCML mission to lead and build in spinal injury

HCML has announced a new mission to transform the lives of clients facing life-changing injury and become the market leader in spinal cord injury case management.

The rehabilitation case management company said following its recent work on high profile incidents and after expanding its specialist case manager team, it has launched an ambitious recruitment and skills drive as part of its plan to lead the catastrophic injury market.

Chief executive Keith Bushnell said: “We trebled our catastrophic case-load in the last year after attracting the best specialists in spinal cord injury, brain injury and amputee case management. We now have a dedicated spinal cord injury team covering the UK and intend to be the obvious home for more of these sought after specialists who can engage with clients and families to re-build lives.

“Ahead of an anticipated skills shortage in this field we are also building skills. We have put case managers through master’s degrees in various catastrophic injury disciplines who are now working under the supervision of our specialist case managers.

“The newly established HCML Academy is also providing continuous team training in the latest clinical and managerial skills and product innovations.

“We are in this for the long term and investing heavily so our clients thrive. We mean to be first choice for both insurers and claimant solicitors seeking clear outcomes, and the recent discount rate changes make the case for our approach even more urgent.

“Our mission is to have the strongest national network of specialist case managers with clinical excellence in all catastrophic injury fields to offer bespoke case management services to help each client maximise recovery and independence.

“After two recent wars, modern trauma care is so vastly improved that more people survive major incidents. Yet many are surviving without thriving, at a time when their expectations are raised by media coverage of Paralympians and war heroes leading independent, fulfilled lives.

“We are also finding new ways to work with the NHS and social care services which are struggling to move with public expectations, to fix problems in areas such as hospital discharge planning.

“We are using our clinical expertise and skill in navigating complex healthcare systems to ensure clients get the right treatment and support at the right time.”



Health & Case Management Ltd (HCML) has worked with people injured in The Smiler incident at Alton Towers and many other disasters. It supports 45,000 injured people each year through case management, rehabilitation and accelerated recovery.